Ovesco Endoscopy AG - CustomerService

Our service for you

No time to spare

Fast quotations and dependability of deliveries are most import to us. For 92% of orders placed in Germany and France, the time between receipt of order and dispatch is less than 24 hours – without any Prime surcharge.

Honest prices for all

The pricing of our products is fair and transparent. We attach particular importance to providing detailed information on the remuneration situation of our products and processes.

We support you

Our journey with you does not end when we receive your order. Our trained technical staff will advise and accompany you, according to need and after consultation, directly on site while you use our products.

With training to success

By participating in our free range of training courses, you not only ensure efficient product use, but also excellent clinical success, and safeguard the well-being of your patients.

Smooth processes

To ensure that the technology always works reliably, you are welcome to use our maintenance service for the annual electrical testing of the electromedical devices remOVE DC Impulse and HemoPill® Receiver. Likewise, in the event of a complaint we will assist you quickly and in a straightforward manner.

An eye for detail

Our products are subjected to the highest demands on quality to ensure that the products are used optimally. This makes us proud to be able to say that development and production at Ovesco are "Made in Germany".

Spectrum of Ovesco products for endoscopic diagnosis & therapy

Here you will find the product overview with article numbers: Reference list

Beyond the medical care of patients, administrative activities also take up an ever-increasing amount of time in the daily clinical routine. For you to be able to work profitably, we offer coding aids for a large number of our products as a guide to enable you to code and reimburse professionally. The coding aids are currently available for the German and Swiss DRG remuneration systems for the following products:

Germany

OTSC® System
stentfix OTSC® System
FTRD® System
remOVE System
OTSG® Xcavator
BougieCap
OTSC® Proctology

Switzerland

OTSC® System
FTRD® System

We will be glad to send you the coding aids on request. Please contact us using our contact form.

Training courses

We believe, clinical efficiency begins with a well-thought-out training concept. That is why Ovesco attaches great importance to teaching the procedures underlying the products we develop. The relevant basics are specifically taught in our training courses, which we offer for various products. We welcome trainees from various clinics several times a year, both at our own premises and at external locations. The training courses consist in part of theory to convey the basics, and of extensive hands-on training on specially developed models or animal tissue, always chaperoned by the expertise of an experienced user.

Product training

In addition to workshops at congresses and in collaboration with professional associations (e.g. ESGE, UEGW), our sales representatives also conduct specific product training at your hospital. This allows your entire team to be trained together.

For more information, please visit our training page.

Ovesco Customer Service

Our service for you

Spectrum of Ovesco products for endoscopic diagnosis & therapy